This course covers all you need to know to become proficient
in the world of crewed yacht charters on midsized vessels. Starting with early
career management and communication skills, the course then covers everything
from how to plan and conduct actual charters, to how to maintain
your vessel to a professional standard. The Charter Professional highlights the
people-centric nature of the industry, and addresses the many interactions with
various stakeholders crew will have, including guests, vessel owners, brokers,
technical staff, and team members. It aims to equip learners with the essential
planning, service and technical skills needed to navigate the complexities of
actual charters, emphasizing the importance of cross-training for versatility
and independence. The overarching goal is to ensure success by instilling a
strong sense of teamwork, personal flexibility, and professional confidence.
Welcome to YCTA
Introduction
Before The Charters
1. Building your Resumé
Learning Objectives
By the end of this module, you will be able to…
- Effectively communicate your applicable experience and skills via a resumé.
- Format your resumé to marine yacht charter industry standards.
- Correctly select and present your references.
- Strategize how to build reputation and work toward your next position while staying in your current job.
2. Contract Negotiations
Learning Objectives
By the end of this module, you will be able to…
- Effectively read and understand a standard crew contract.
- Identify and employ key terms in a standard charter yacht crew contract negotiation.
- Clarify expectations of local employment standards, crew experience, and team marketability.
- Understand how to effectively advocate for yourself and make compromises.
3. Communication Skills: The Basics
Learning Objectives
By the end of this module, you will be able to…
- Professionally communicate with owners, brokers, guests, vessel management, team members, and shore support staff.
- Use different communication strategies effectively to achieve your goals with all stakeholders.
- Understand the benefits of employing an empathetic approach in your professional communications.
4. Marketing Your Vessel
Learning Objectives
By the end of this module, you will be able to…
- Market your vessel through your performance and social media platforms.
- Take effective pictures that highlight the vessel and overall charter experience.
- Prepare and present your vessel for boat shows.
5. Preference Sheets
Learning Objectives
By the end of this module, you will be able to…
- Read, critically review, and apply the information in guest preference sheets to your charter plan.
- Liaise with primaries and guests to ensure the accuracy and scope of information provided in preference sheets.
- Use preference sheets as a communication tool and guide to create a successful charter experience for guests.
6. Planning the Charter
Learning Objectives
By the end of this module, you will be able to…
- Plan a customized charter route using your research skills, information found in the preference sheet, and guest communications.
- Plan a complete charter menu and provision for it accordingly.
- Optimize your route, guest excursions, and provisioning strategy.
During The Charters
7. Expecting the Unexpected
Learning Objectives
By the end of this module, you will be able to…
- Predict, identify, and prevent common challenges on board during charters.
- Strategize and engage in safe decision-making on vessels.
- Know when to ask for help.
8. Inside and Out: The Vessel on Charter
Learning Objectives
By the end of this module, you will be able to…
- Understand the expectations involved with maintenance of an orderly deck.
- Understand the expectations on maintaining the interior of the vessel while on charter.
- Identify safety hazards and work as a team to do what needs to be done on board.
- Know how and when to provide guests with daily briefings.
9. Chartering Is For Guests
Learning Objectives
By the end of this module, you will be able to…
- Understand the expectations of personal and professional flexibility while on charter.
- Know what it means to read the room and why it is important.
- Recognize common bad habits that can negatively affect the guest experience.
10. Everything Food Service
Learning Objectives
By the end of this module, you will be able to…
- Set the table, mood, ambiance, and decor to provide a high-end dining experience.
- Work in tight spaces in a team environment to achieve common goals in an efficient way.
- Pair wines, understand the basics of plating, and maximize gally space
11. The Guest Experience
Learning Objectives
By the end of this module, you will be able to…
- Create memorable guest experiences on charter.
- Facilitate the guest experience using vessel capabilities.
- Use local knowledge to fully access off-vessel activities and events.
12. Social Expectations
Learning Objectives
By the end of this module, you will be able to…
- Navigate the social expectations placed on crew in the midsize yacht context.
- Properly identify and manage guest requests that “ask too much.”
- Deal with guests who want to use drugs onboard.
13. Environmental Stewardship
Learning Objectives
By the end of this module, you will be able to…
- Understand the role of crew as stewards of the marine environment.
- Use best practices to minimize the human footprint on the marine environment.
- Promote a culture of environmental responsibility on your vessel and in your charter area.
Off Charter
14. Off-Charter Expectations
Learning Objectives
By the end of this module, you will be able to…
- Turnaround a vessel
- Care for the vessel while-off charter
- Leave a vessel correctly at the end of a work or contract term.
15. Vessel Administration
Learning Objectives
By the end of this module, you will be able to…
- Do basic vessel administration.
- Work within, and effectively manage, vessel budgets and account for all vessel spending.
- Maximize crew’s fiscal success by assisting with the marketing of a vessel and its crew.
16. Vessel Systems: The Basics
Learning Objectives
By the end of this module, you will be able to…
- Conceptualize how sea water cooling, electrical, fresh water, black water, and fuel systems function on board midsized vessels, and how to perform basic troubleshooting tasks on those systems.
17. Vessel Care and Maintenance
Learning Objectives
By the end of this module, you will be able to…
- Know the minimum vessel care and maintenance standards expected of crew by stakeholders.
- Recognize why crew are expected to be proactive and perform preventive maintenance.
- Know how to interact with parts on the vessel, and properly manage them.
- Know how to conduct a basic engine service, install a pump, and perform basic diagnostics with a multimeter.
- Know how to develop a Vessel Care and Maintenance Schedule, and a Maintenance Log.
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